New Clients: All new clients must fill out the New Client Paperwork, including the Terms and Waiver, prior to participating in any class or party. No exceptions. Please plan to arrive 15 minutes early for your first class.
Cleo’s Rock N Pole Studio Policies
Participant Age: Classes are open to adults ages 18 and up only (Photo ID required). No children under the age of 18 will be allowed in the studio.
Scheduling: Please sign up in person, by phone or online, as space is limited for safety and comfort. We cannot guarantee a spot will be held unless sign up takes place.
Arrival Time: If you are more than 10 minutes late for a registered class, we ask that you do not attend. A proper warm-up is crucial to staying safe and injury-free. Out of respect for your instructor(s) and fellow classmates as well as your own body, please do your best to arrive on time.
Missed Class: If you miss a class during your 8 week series you can take any class as a make-up, as long as it’s during your 8 week term. Make-up classes are not transferable to following terms. We recommend taking your make-up class during the same week so you don’t miss the content for the week. If this is not possible you can take it at any time during the term.
Payments: Full payment for our series & classes are due no later than before your class, no outstanding balances are allowed. We accept cash or credit/debit cards for payment. We do not accept DISCOVER Card.
Refunds: All services, Memberships, Drop In classes, Sessions, Workshops or Specialty classes payments are non-refundable. No credit or refunds will be given for no- shows. All merchandise purchases are non-refundable including special orders. Transfers: Transfers between students are not allowed. Transfers between terms are also not allowed.
Medical Conditions or Injuries: Prior to signing up for classes, please check with your physician if you have any medical issues. Information regarding any past or present illnesses, surgeries, diseases or conditions that may limit your ability to participate in any of our classes, must be disclosed to us at the time of registration. Enrollment in any of our classes is done so at your own risk. Always disclose any concerns or conditions to your instructor so she may allow for appropriate modifications. Remember – safety is always first. You are responsible for respecting your own limits.
Belongings: We have lockers inside the studio where you are free to leave your personal belongings during class. Although our studio is safe, we cannot be held responsible for any items you bring with you into the studio. This includes, property loss, theft or damage. All personal belongings must be inside a locker or off of the floor. Small items such as a grip aid, bottle of water, alcohol and towel can be near you but must be out of the way to keep a clear, hazard free dancing space. All drinks must have a lid on and secured to prevent spilling.
Attire: Workout clothing is appropriate for all of our classes. For pole classes, please do not wear any lotions, oils or creams on the day of class as they can make the poles slippery. For Lyra classes, please wear clothing that covers the backs of the knees and torso. This will help avoid burns caused by friction with the hoop. Do not wear any jewelry or anything with rivets, hooks, zippers or studs that may scratch or tear any equipment. No 10-inch heels, No G-String bottoms.
Safety: Drugs and alcohol are strictly prohibited. If a student appears to be impaired the studio instructor or manager will not allow you to take class. Safety is our number one priority. Students may not, under any circumstances, instruct or spot each other. Please proceed at your own pace and do not exceed your current capabilities. Your instructor is there to guide you but you are always responsible for knowing your own limitations. Always follow your instructor’s cues and stick to the lesson structure. Our curriculum is progressive in nature and is designed to meet you at your current level. If you do not follow the lesson structure and instead attempt to move ahead, it is not only disruptive to the class but it presents a safety concern. Any inversions are never to be attempted without proper instruction and an instructor supervising or assisting your moves.
Animals: In order to keep your animal and everyone in the building safe, as well as keep our insurance policy current, Animals are NOT allowed in the studio under any circumstance. Animals in the gym, even if trained, may react differently when loud music, and crowds of people are present. Animals may bark, bite, run or change behavior making it unsafe for others in the gym and for themselves.
Code of Conduct: All students should be respectful and supportive of their fellow classmates and instructors. We do not tolerate bullying or disrespecting other students and their personal space. Such behavior will result in removal from participation.
Pictures/ Filming/Cell Phones: Please respect the class and your instructor by not using your phone during classes and keeping it silent at all times. If you must take or make a call please do so only in emergency situations and without being disruptive to the class. All classes will allow 10 minutes at the end of each class to take photos and film. Please be respectful of instructors’ and students’ privacy by not including them in your pictures or recordings without their consent. Please also refrain from posting pictures or videos to social media without all the instructors’ and students’ consent in the video beforehand.
Grip /Equipment Care and Cleaning: The studio does not allow I-tac grip. Please clean your equipment after use, ensuring all grip aids are removed.
Thank you for taking the time to read and acknowledge. Now, Let’s ROCK N POLE!